Implementing IT Service Intelligence
This 4 day virtual course prepares consultants to install and configure Splunk’s app for IT Service Intelligence (ITSI). Students will learn to use ITSI to monitor mission-critical services. Topics include ITSI architecture, deployment planning, installation, service design and implementation, configuring entities, notable events, and developing glass tables and deep dives.
- Please register your interest for this training by clicking the ENROLL button
- Individual enrollments will be contacted and placed in a queue
- Minimum 4 registrations are required to run this training
- This training is run on an adhoc basis by demand
- Places are limited, subject to demand
Units: 4
Duration: 18 hours over 4 days
Time: 9 am – 1:30 pm AEST (GMT +10)
Cost: AUD 2880.00 ex GST
After completing this course you will be able to:
- Identify and design ITSI Services and KPI’s
- Understand customer requirements, and translate into an ITSI implementation
- Design and Implement Glass Tables
- Create and Manage Notable Events
- Configure Adaptive Thresholds and Anomaly Detection
- Customize Deep Dive views
- Work with Entities and Dependencies.
Course Topics
- ITSI architecture and deployment
- Installing ITSI
- Designing Services – Discovery and best practices
- Implementing services and entities
- Configuring correlation searches and multi KPI alerts
- Managing aggregration policies and anomaly detection
- Troubleshooting and maintenance
Class Format
Instructor-led lecture with labs. Delivered via virtual classroom or at your site.
Course Prerequisites
- Splunk Fundamentals 1
- Splunk Fundamentals 2
- Splunk Enterprise System Administration
- Splunk Enterprise Data Administration
Course Objectives
Module 01: Introducing ITSI
- Identify ITSI features
- Describe reasons for using ITSI
- Examine the ITSI user interface
Module 02: Glass Tables
- Describe glass tables
- Use glass tables
- Design glass tables
- Configure glass tables
Module 03: Managing Notable Events
- Define key notable events terms and their relationships
- Describe examples of multi – KPI Alerts
- Describe the notable events workflow
- Work with notable events
Module 04: Investigating Issues with Deep Dives
- Describe deep dive concepts and their relationships
- Use default deep dives
- Create and customize new custom deep dives
- Add and configure swim lanes
- Custom views
- Describe effective workflows for troubleshooting
Module 05: Installing and Configuring ITSI
- List ITSI hardware recommendations
- Describe ITSI deployment options
- Identify ITSI components
- Describe the installation procedure
- Identify data input options for ITSI
- Add custom data to an ITSI deployment
Module 06: Designing Services
- Given customer requirements, plan an ITSI Implementation
- Identify site entities
Module 07: Data Audit and Base Searches
- Use a data audit to identify service key performance indicators
- Design base searches
Module 08: Implementing Services
- Use a service design to implement services in ITSI
Module 09: Thresholds and Time Policies
- Create KPI’s with static and adaptive thresholds
- Use Time policies to define flexible thresholds
Module 10: Entities and Dependencies
- Using entities in KPI Searches
- Defining dependencies
Module 11: Correlation and Multi KPI Searches
- Define new correlation searches
- Define Multi KPI Alerts
- Manage notable event storage
Module 12: Aggregation Policies
- Create new aggregation policies
- Use smart mode
Module 13: Anomaly Detection
- Enable anomaly detection
- Work with generated anomaly events
Module 14: Access Control
- Configure user access control
- Create services level teams
Module 15: Troubleshooting ITSI
- Backup and restore
- Maintenance mode
Audience
Anyone whose role requires them to create complex search queries, advanced data models and reports with Splunk who have limited exposure to regular expressions. Previous attendees have included Consultants, IT Administrators and Business Intelligence/Business Analysts.
Related Certifications
The instructor was willing to help out with the weird questions and to take time to help everyone thoroughly. As for the content? All the extra details and thorough config. It all helps for the real world.
Implementing IT Service Intelligence
This 4 day course prepares consultants to install and configure Splunk's app for IT Service Intelligence (ITSI).