Implementing IT Service Intelligence – Register your interest
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Implementing IT Service Intelligence - Register your interest

Implementing IT Service Intelligence – Register your interest



Duration: 18 hours over 4 days

Time: 9 am – 1:30 pm AEST (GMT +10)

This 4 virtual-day course prepares consultants to install and configure Splunk's app for IT Service Intelligence (ITSI). Students will learn to use ITSI to monitor mission-critical services. Topics include ITSI architecture, deployment planning, installation, service design and implementation, configuring entities, notable events, and developing glass tables and deep dives.

Course Topics
  • ITSI architecture and deployment
  • Installing ITSI
  • Designing Services – Discovery and best practices
  • Implementing services and entities
  • Configuring correlation searches and multi KPI alerts
  • Managing aggregation policies and anomaly detection
  • Troubleshooting and maintenance
Class Format

Instructor-led lecture with labs. Delivered via virtual classroom or at your site.


Course Prerequisites

  • Splunk Fundamentals 1
  • Splunk Fundamentals 2
  • Splunk Enterprise System Administration
  • Splunk Enterprise Data Administration

Course Objectives

Module 01:   Introducing ITSI

  • Identify ITSI features
  • Describe reasons for using ITSI
  • Examine the ITSI user interface

Module 02:   Glass Tables

  • Describe glass tables
  • Use glass tables
  • Design glass tables
  • Configure glass tables

Module 03:  Managing Notable Events

  • Define key notable events terms and their relationships
  • Describe examples of multi – KPI Alerts
  • Describe the notable events workflow
  • Work with notable events

Module 04:  Investigating Issues with Deep Dives

  • Describe deep dive concepts and their relationships
  • Use default deep dives
  • Create and customize new custom deep dives
  • Add and configure swim lanes
  • Custom views
  • Describe effective workflows for troubleshooting

Module 05:  Installing and Configuring ITSI

  • List ITSI hardware recommendations
  • Describe ITSI deployment options
  • Identify ITSI components
  • Describe the installation procedure
  • Identify data input options for ITSI
  • Add custom data to an ITSI deployment

Module 06:  Designing Services

  • Given customer requirements, plan an ITSI Implementation
  • Identify site entities

Module 07:  Data Audit and Base Searches

  • Use a data audit to identify service key performance indicators
  • Design base searches

Module 08:  Implementing Services

  • Use a service design to implement services in ITSI

Module 09:  Thresholds and Time Policies

  • Create KPI's with static and adaptive thresholds
  • Use Time policies to define flexible thresholds

Module 10:  Entities and Dependencies

  • Using entities in KPI Searches
  • Defining dependencies

Module 11:  Correlation and Multi KPI Searches

  • Define new correlation searches
  • Define Multi KPI Alerts
  • Manage notable event storage

Module 12:  Aggregation Policies

  • Create new aggregation policies
  • Use smart mode

Module 13:  Anomaly Detection

  • Enable anomaly detection
  • Work with generated anomaly events

Module 14:  Access Control

  • Configure user access control
  • Create services level teams

Module 15:  Troubleshooting ITSI

  • Backup and restore
  • Maintenance mode

This 4 day course prepares consultants to install and configure Splunk’s app for IT Service Intelligence (ITSI).