uberAgent Fundamentals Training - Ingeniq, Authorised Splunk Training Provider in Australia and New Zealand
Provide basic uberAgent training to support a productive Remote Work Force
uberAgent Fundamentals Training
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uberAgent Fundamentals Training

This four-hour course is designed for a technical audience involved in providing support for or managing remote end-user connectivity and productivity within a business supported Work From Home environment.

Major topics include how to install and deploy uberAgent to your Windows endpoints, user experience data collection and interpretation, application and network data collection and interpretation and data storage within Splunk.

uberAgent is a Splunk agent for end-user experience monitoring of Windows endpoints and across all virtual environments including SBC, VDI and RDS.

uberAgent has its own metrics, covering key aspects of user experience and application performance that provide comprehensive information about physical PCs, virtual desktops, Citrix XenApp/XenDesktop or VMware Horizon View without affecting your systems’ user density.

Use cases include:

  • Track application and Citrix performance
  • Check Logon times and duration
  • Monitor employee login times
  • Application reliability and usage (license and application counts)
  • Browser performance per website response times per business critical app
  • Analysing VPN usage
  • Troubleshooting VPN connectivity
  • Identifying network latency and bandwidth issues

Units : 1
Duration : 4 hours
Time : 9:00 am – 1:00 pm AEST (GMT +10)
Cost : Free

Course Topics
  • uberAgent Use Cases
  • Architecture
  • Installation
  • Configuration
  • Customisation
  • Troubleshooting
By completing this course, you will be able to:
  • Understand uberAgent fundamentals within a business WFM environment
  • Install and deploy uberAgent
  • Manage custom metrics
  • Apply common use cases
  • Create custom use cases
Course Objectives

This course is designed to provide a comprehensive overview of uberAgent within the context of a supported business Work From Home environment and includes common uses cases, installation and configuration.


  • Why uberAgent?
  • Why Splunk?
  • Licensing

Use Case Dashboards

  • Splunk Data Models
  • Identifying Remote Connections
  • Troubleshooting Network Issues
  • Capacity Planning and Sizing
  • Helpdesk Insights
  • Additional uberAgent Use Cases

Architecture Overview

  • Basic Data Collection
  • Browser Performance Data
  • Collecting Citrix Data
  • Encryption
  • Resources

uberAgent Deployment

  • Installation
  • Configuration
  • Customisation
  • Optimisation
  • Logging

This course is designed for a technical audience involved in the deployment or management of Splunk and/or uberAgent. Anyone involved in managing remote end-user connectivity and productivity.

Class Format

Instructor led virtual training delivered via GoToWebinar Portal.

Course Prerequisites
  • Splunk General Knowledge